Beta procedure — the dedicated privacy mailbox will be added before public launch.

Data protection complaints

You can complain if you are dissatisfied with how LIGHT AND DARK ENERGY LTD uses your personal information. Write to 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. You do not need legal terminology.

What to include

Please explain what happened, the information or activity involved, the outcome you seek and any supporting evidence. We may request proportionate evidence of identity or authority where necessary.

What we will do

• Acknowledge your complaint as soon as practicable and within 30 days.
• Make appropriate enquiries without undue delay.
• Keep you informed while we investigate.
• Tell you the outcome and any action taken without undue delay.

You may also raise concerns with the UK Information Commissioner's Office. Contacting us first may resolve the issue more quickly, but this does not remove your rights.